Insights
The Insights catalog contains content that helps explain technology trends for the SMB marketplace. The catalog is broken out into general trends, hosted voice and UCaaS, cybersecurity, managed services, network services and marketing automation
Technology Trends
Technology is transforming how businesses automate their processes, engage with their customers, protect their data, and generate more prospects. Take a look at content in the sections below to get more insight about trends in hosted phone, cybersecurity, network services, managed IT and marketing automation.
Technology Trends for the Small to Medium Business Customer
Vertical Markets
Explore the challenges and needs of different market segments and how they use technology to operate and grow their business. Use this information to address the specific needs of businesses in that industry.
Learn how specific markets view and deploy technology
Cybersecurity Trends
70% of all small businesses will experience a cyberattack this year and many of them will have their businesses disrupted, their data stolen or have to pay thousands to get the problem resolved. Learn more about cybersecurity trends that you can use and share with your customers.
Learn more about the challenges business face in keeping their data and network secure
Hosted Voice/ UCaaS
Many businesses that are considering a replacement or upgrade in their phone systems and are often confused about their choices between an on-premise phone system and one based in the cloud. This category goes over trends in hosted voice and how to explain the benefits to the SMB customer.
General information on hosted voice and UCaaS to help you educate customers and prospects
Network Services
There are more options than ever for a business to connect employees to the internet, decrease expense, improve performance and increase security. Learn how to explain SD-WAN, cable, VoIP, and wireless as network options for customers.
Get general information on networking options to educate customers and prospects
Managed Services
Small businesses are outsourcing the management of their network, the desktops, and cybersecurity to an IT services professional aka a Managed Services Provider (MSP). Learn what is trending among MSPs and how to explain their value to your customers.
Review the value of managed services to help inspire customers to learn more
Marketing Automation
Companies need to make sure that their online presence is accurate and reflects how they help customers and the product and services they offer. Sales must automate how they engage new prospects, process leads, and create new business revenue. Marketing automation helps sales partners maximize their online presence, generate leads, and translate prospects into customers.
Help companies and their sales people use automation to generate more prospects & revenue
Article from business.com by Jonha Revesencio
From the article: "Those in the retail industries as well as other small businesses are seeing a huge potential with cloud technology and ...
Buying into the Cloud: How Cloud Technology is Revolutionizing the Retail Industry
From the article: "Those in the retail industries as well as other small businesses are seeing a huge potential with cloud technology and most are ...
Inforgraphic from bizprac
Infographic from Forbes by Technology Advice
Article from HIT Consultant by Kayla Matthews
According to Kayla Matthews, "The healthcare industry frequently struggles with data breaches and other cybersecurity ...
3 Healthcare Cybersecurity Trends to Watch in 2020
According to Kayla Matthews, "The healthcare industry frequently struggles with data breaches and other cybersecurity incidents. ...
Article from TrustRadius by Elizabeth Sullivan-Hasson
From the article:"Certain trends within the VoIP market have been intensifying over the past few years, including the consolidation of ...
8 VoIP Trends To Watch in 2020
From the article:"Certain trends within the VoIP market have been intensifying over the past few years, including the consolidation of online ...
Article from HelpNetSecurity by Liron Barak
From the article:"When it comes to cybersecurity, staying ahead of threats – rather than reacting to them – is critical. In a ...
Top 5 Cybersecurity Predictions for 2020
From the article:"When it comes to cybersecurity, staying ahead of threats – rather than reacting to them – is critical. In a constantly evolving ...
Article from Cox Blue by Martin Jones
From the article: "How will advancements in technology affect your small business in 2020? From building trust to enhancing customer ...
The Top Small Business Technology Trends to Watch in 2020
From the article: "How will advancements in technology affect your small business in 2020? From building trust to enhancing customer experience, tech ...
Article from CyberAdvisors by John Hallqvist
From the article: "So, just what should you expect from a Managed Services Provider in 2020? Managed IT Services Providers have evolved ...
What Should You Expect From a Managed IT Provider in 2020?
From the article: "So, just what should you expect from a Managed Services Provider in 2020? Managed IT Services Providers have evolved their ...
Article from HatchBuck by Tricia O'Donnell
According to Tricia O'Donnell, "Embracing technology is an absolute must for the modern marketer. In today’s digital landscape, marketing ...
5 Reasons Your Business Needs Marketing Automation in 2020
According to Tricia O'Donnell, "Embracing technology is an absolute must for the modern marketer. In today’s digital landscape, marketing ...
Article from ITproportal by Paul Azorín
From the article:"Cybersecurity continues to be the number one “external concern” for American CEOs, regardless of their industry. ...
Cybersecurity & Data Privacy Trends in 2020
From the article:"Cybersecurity continues to be the number one “external concern” for American CEOs, regardless of their industry. That’s ...
Article from ComparetheCloud.net
From the article: "In 2006 cloud computing entered the mainstream technology arena when AWS announced the launch of its Elastic Compute ...
2020-The Year of the Cloud
From the article: "In 2006 cloud computing entered the mainstream technology arena when AWS announced the launch of its Elastic Compute Cloud. ...
Article from The Trending Buzz by Rahul Sharma
From the article:"2020 is just 6 months away, and small businesses are yet to adopt a considerable number of the technologies mentioned ...
Top 10 Technology Trends That Will Propel Your Small Business To Success In 2020
From the article:"2020 is just 6 months away, and small businesses are yet to adopt a considerable number of the technologies mentioned above. ...
Article from Business 2 Community by Kaitlyn Hammond
From the article:At last check, America was hosting more than 30 million small businesses. The ones that plan for the latest technology ...
2020 Technology Trends for Small Business Owners to Anticipate
From the article:At last check, America was hosting more than 30 million small businesses. The ones that plan for the latest technology trends will ...
Infographic from Headway Capital
Infographic from Netsurion
Report that details a company's online performance
The key to finding new customers is how they find you online. Let Vivial help you with a free report that analyzes 20 factors of your ...
Sample Digital Analysis from Vivial
The key to finding new customers is how they find you online. Let Vivial help you with a free report that analyzes 20 factors of your online presence ...
Article from Cabot by Sumi Menon
From the article:"It is understandable that anyone can feel intimidated by the huge influx of data that keeps flowing through healthcare ...
Importance of Advanced Analytics in Healthcare
From the article:"It is understandable that anyone can feel intimidated by the huge influx of data that keeps flowing through healthcare systems ...
Article from Oracle + Talari Networks
From the article:"It’s no secret that IT systems are essential for today’s businesses. But what about government organizations and ...
How Lagging WAN Affects Municipalities
From the article:"It’s no secret that IT systems are essential for today’s businesses. But what about government organizations and ...
Article from Deloitte
From the article:"As industrial manufacturers find themselves in the midst of the Fourth Industrial Revolution, one thing is certain: ...
An Industrial Manufacturing Perspective: Tech Trends 2019
From the article:"As industrial manufacturers find themselves in the midst of the Fourth Industrial Revolution, one thing is certain: Change is an ...
Article from Global Manufacturing by Ian Dowd
From the article:"It is perhaps an understatement to suggest that 2018 has been marred by uncertainty – from the lingering ...
Five Tech Trends That Will Define Manufacturing in 2019
From the article:"It is perhaps an understatement to suggest that 2018 has been marred by uncertainty – from the lingering unpredictability of ...
Article from Hitachi Solutions by Martin Boggess
According to Martin Boggess, "Industry 4.0, the fourth industrial revolution, is revolutionizing manufacturing by providing manufacturers ...
10 Trends That Will Dominate Manufacturing in 2019
According to Martin Boggess, "Industry 4.0, the fourth industrial revolution, is revolutionizing manufacturing by providing manufacturers with the ...
Article from Vision
From the article:"According to Accenture's most recent Digital Pulse survey, digital government is the key to earning citizen engagement ...
Top 9 Digital Trends in Local Government
From the article:"According to Accenture's most recent Digital Pulse survey, digital government is the key to earning citizen engagement and trust. ...
Article from ICMA by Roger Murphy
From the article:"Avenu Insights & Analytics, a proud ICMA Strategic Partner, recently named public sector expert Roger Murphy as director ...
The Future of Technology in Local Government
From the article:"Avenu Insights & Analytics, a proud ICMA Strategic Partner, recently named public sector expert Roger Murphy as director of the ...
Article from StateTech by Phil Goldstein
From the article:"Many of the issues that affect state and local government IT leaders are the same ones impacting their counterparts at ...
The Top 4 State and Local Government IT Trends to Watch for in 2019
From the article:"Many of the issues that affect state and local government IT leaders are the same ones impacting their counterparts at the federal ...
Article from Top Hat by Quin Parker
From the article: "When you’re making predictions about technology—even education technology—a great place to start is science ...
Technology in Education 2019: 5 Trends to Watch
From the article: "When you’re making predictions about technology—even education technology—a great place to start is science fiction. Authors ...
Article from Forbes by Daniel Newman
According to Daniel Newman, "Educators from all grade-levels are coming to realize the benefits of technology in the classroom. Typically, ...
Top 6 Digital Transformation Trends in Education
According to Daniel Newman, "Educators from all grade-levels are coming to realize the benefits of technology in the classroom. Typically, education ...
Article from KITABOO
From the article: "The last few years have witnessed a dramatic change in the learning model. The way students are being taught today is ...
8 Trends in Education Technology That Will Have A Major Impact in 2019
From the article: "The last few years have witnessed a dramatic change in the learning model. The way students are being taught today is very ...
Article from BizTech by Erin Cunningham
From the article: "What if there were a tool to help employees complete projects 30 percent faster?And what if that same tool helped ...
How to Overcome Challenges When Deploying New Collaboration Technologies
From the article: "What if there were a tool to help employees complete projects 30 percent faster?And what if that same tool helped reduce email ...
Article from Inc.
From the article: "Good small-business owners keep an eye on the future, which means they already need to be thinking about what will be ...
5 Technology Trends Small Businesses Should Consider in 2019
From the article: "Good small-business owners keep an eye on the future, which means they already need to be thinking about what will be big in ...
Article from jeffbullas.com by Robin Singh
From the article: "Every year brings new opportunities for growing a small business, and this year is definitely not an exception. Exciting ...
The Top 6 Small Business Technology Trends For 2019
From the article: "Every year brings new opportunities for growing a small business, and this year is definitely not an exception. Exciting ...
Article from Forbes by Daniel Newman
From the article:Daniel Newman says, "Remember the days where you would schedule a doctor’s appointment only to get there and wait for a ...
Top 6 Digital Transformation Trends In Healthcare For 2019
From the article:Daniel Newman says, "Remember the days where you would schedule a doctor’s appointment only to get there and wait for a couple of ...
Article from HealthData by Fred Bazzoli
From the article: "The push to digitize healthcare has been going on for at least 10 years—that’s when the push began for hospitals and ...
12 Trends that Will Dominate Healthcare IT in 2019
From the article: "The push to digitize healthcare has been going on for at least 10 years—that’s when the push began for hospitals and ...
Article from BizTech by Staff
From the article:"Many retailers opt not to make large-scale IT infrastructure changes all at once. Instead, they take a wait-and-see ...
6 Infrastructure Elements Retailers Need to Support Digital Transformation
From the article:"Many retailers opt not to make large-scale IT infrastructure changes all at once. Instead, they take a wait-and-see approach to new ...
Article from BizTech by Staff
From the article:"Retailers typically gain the edge on their competitors when they consistently deliver a superb customer experience. And ...
How Retailers Can Use the Network to Drive More Successful Customer Loyalty
From the article:"Retailers typically gain the edge on their competitors when they consistently deliver a superb customer experience. And many ...
Article from BizTech by Wylie Wong
Source: RightScale, “2018 State of the Cloud Report,” February 2018From the Article:"More businesses and nonprofits are moving their ...
All-Cloud vs. On-Premises vs. Hybrid: How 3 Businesses Chose the Right Infrastructure
Source: RightScale, “2018 State of the Cloud Report,” February 2018From the Article:"More businesses and nonprofits are moving their ...
Article from BizTech by Wylie Wong
From the article:"Restaurants, coffee shops, retail stores and other public-facing businesses need customer data to sell more effectively, ...
With Advanced Analytics, Wi-Fi Delivers More Than Just Customer Convenience
From the article:"Restaurants, coffee shops, retail stores and other public-facing businesses need customer data to sell more effectively, better ...
Article from BizTech by Scott Hiemstra
From the article:"Banks and credit unions have been slower than many other industries to adopt cloud technologies. According to a recent ...
What Banks Need to Know About Moving to the Cloud
From the article:"Banks and credit unions have been slower than many other industries to adopt cloud technologies. According to a recent survey of ...
Article from BizTech by Dan Hansen
From the article:"In the age of digital transformation, it can be difficult for financial institutions to offer their business operations ...
The Benefits of SD-WAN for Banks and Credit Unions
From the article:"In the age of digital transformation, it can be difficult for financial institutions to offer their business operations and ...
Article from BizTech by Larry Burt
From the article:"The benefits of cloud computing for smaller organizations are clear. One is financial: Moving workloads from an ...
Moving to the Cloud: What Small Businesses Should Know
From the article:"The benefits of cloud computing for smaller organizations are clear. One is financial: Moving workloads from an on-premises data ...
Article from BizTech by Lora Strum
From the article: "Seventy-one percent of millennials are disengaged in the workplace. Is bad tech to blame? A Microsoft and SurveyMonkey ...
Tech-Proofing the Millennial Workplace
From the article: "Seventy-one percent of millennials are disengaged in the workplace. Is bad tech to blame? A Microsoft and SurveyMonkey poll found ...
Article from BizTech by Juliet Van Wagenen
From the article:"Nearly everyone would agree that 2018 was a far-from-boring year, and that applies to small and medium-sized business IT ...
4 Tech Trends in Store for Small Businesses in 2019
From the article:"Nearly everyone would agree that 2018 was a far-from-boring year, and that applies to small and medium-sized business IT as well. ...
Article from Business News Daily by Matt D'Angelo
From the article: "As a small business owner, you may not be on the forefront of developing technology as enterprise-level businesses often ...
6 Small Business Tech Trends
From the article: "As a small business owner, you may not be on the forefront of developing technology as enterprise-level businesses often are, but ...
Article from Medium by Nicky Smith
From the article: "It’s the kind of nightmare scenario that sends chills up and down the spines of even the most unflinching business ...
How Automatic Failover Helps Some Business Avoid Losing $5,600 a Minute
From the article: "It’s the kind of nightmare scenario that sends chills up and down the spines of even the most unflinching business owners and ...
Article from Comodo Cybersecurity
From the article: "A single cyber-attack can cost you your business. Data from the National Cyber Security Alliance shows that 60 percent ...
The Seven Advantages of Hiring a Cyber Security Provider
From the article: "A single cyber-attack can cost you your business. Data from the National Cyber Security Alliance shows that 60 percent of small ...
Article from Forbes
Expert Panel, Forbes Technology Council Successful CIOs, CTOs & executives from Forbes Technology Council offer firsthand insights on tech ...
9 Cyber Security Issues That Could Be Leaving Your Data Vulnerable To Attacks
Expert Panel, Forbes Technology Council Successful CIOs, CTOs & executives from Forbes Technology Council offer firsthand insights on tech & ...
Article from Forbes
From the article: "While remote work arrangements are undoubtedly convenient for both employees and employers, it’s crucial that ...
12 Expert Tips To Keep Your Remote Workers Safe From Cyber Threats
From the article: "While remote work arrangements are undoubtedly convenient for both employees and employers, it’s crucial that companies have a ...
Blog and Infographic from Varonis
BY ROB SOBERS UPDATED: 4/17/2019 "Cybersecurity issues are becoming a day-to-day struggle for businesses. Trends show a huge increase ...
60 Must-Know Cybersecurity Statistics for 2019
BY ROB SOBERS UPDATED: 4/17/2019 "Cybersecurity issues are becoming a day-to-day struggle for businesses. Trends show a huge increase in hacked ...
Published on May 6, 2019 | byJimmy Spencer, Senior Security Architect
From the blog post appearing in Security First: "Why is cybersecurity important all of a sudden? Not that long ago, it was primarily ...
Why is Cyber Security Important in 2019?
From the blog post appearing in Security First: "Why is cybersecurity important all of a sudden? Not that long ago, it was primarily something for ...
Article from Entrepreneur by Aaron Agius
Aaron Agius says, "We live in the age of things such as landing page builders, content marketing software and tools that automate just ...
7 Mistakes That Will Doom Your Marketing Automation Implementation
Aaron Agius says, "We live in the age of things such as landing page builders, content marketing software and tools that automate just about anything ...
Article from Entrepreneur Magazine by Sujan Patel
From the article: "These days, marketing is as much a science as an art. The marketing landscape has become increasingly more complex, ...
7 Tools to Automate Your Marketing Tasks (Without Blowing Your Budget)
From the article: "These days, marketing is as much a science as an art. The marketing landscape has become increasingly more complex, producing ...
Infographic from Entrepreneur
Article from Entrepreneur Magazine by Syed Balkhi
From the article: "The new year is coming fast, and the best way to prepare -- and stay ahead of your competitors -- is to anticipate ...
4 B2B Marketing Trends You Can't Afford to Miss in 2018
From the article: "The new year is coming fast, and the best way to prepare -- and stay ahead of your competitors -- is to anticipate upcoming trends ...
Article from Entrepreneur Magazine by George Deeb
From the article: "At the end of the day, sales enablement tools arm your sales team with the content, guidance and training they need to ...
Sales Enablement Tools Are the Keys to Making More Money
From the article: "At the end of the day, sales enablement tools arm your sales team with the content, guidance and training they need to effectively ...
Article from Forbes by Michael Trachtenberg
Michael Trachtenberg says ,"In the technology world, many people think they easily understand the term "managed services," but when they're ...
What is a 'Managed Service' Anyway?
Michael Trachtenberg says ,"In the technology world, many people think they easily understand the term "managed services," but when they're prompted ...
Infographic from Techworks Consulting
Article from AgileIT
From the article: "A successful IT infrastructure depends on the list of services you choose for your business. An expert IT services ...
What Should You Look for and Expect in a Managed IT Services Contract?
From the article: "A successful IT infrastructure depends on the list of services you choose for your business. An expert IT services provider should ...
Article from orLANtech
From the article: "An MSP is an IT support company that manages your company’s network system completely or in part. Services can range ...
A Managed Service Provider (MSP) Can Help Minimize Costs for a Better Return on Your IT Investment
From the article: "An MSP is an IT support company that manages your company’s network system completely or in part. Services can range from ...
Infographic from mysupportcrew.com
Infographic from CloudBuddy
Infographic from EXTERNETWORKS
Is Managed IT Services Right for Your Organization? Things to Consider While Selecting Managed IT Service Providers
Infographic from COMTECH
Article from Phonexa
From the article: "According to Deloitte, the insurance industry needs to embrace tech innovations to align its services to customers’ ...
How Cloud Technologies Help Insurance Agencies Overcome Challenges
From the article: "According to Deloitte, the insurance industry needs to embrace tech innovations to align its services to customers’ ...
Article from Complete Interactive Technologies
From the article: "The insurance industry and particularly insurance agents and brokers are heavily reliant on telecom. Over the last ...
Top 5 Reasons Insurance Agents & Brokers Use VoIP Phone Systems
From the article: "The insurance industry and particularly insurance agents and brokers are heavily reliant on telecom. Over the last decade Voice ...
Article from Insurance Business America by Alicia Grzadkowska
From the article: "Walk into an insurance agency and you’re sure to hear the din of phones. While digital tools are becoming the ...
Phone Systems are Moving into the Cloud to the Benefit of Insurance Agencies
From the article: "Walk into an insurance agency and you’re sure to hear the din of phones. While digital tools are becoming the communication of ...
Article from Taylored Systems
From the article: "In our industry we run into the question of “Do I use a hosted phone system or an on premise phone system?” on a ...
On-Premise Phone Systems vs. Hosted Phone Systems
From the article: "In our industry we run into the question of “Do I use a hosted phone system or an on premise phone system?” on a daily ...
Infographic from ShoreTel
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